What is Passion Purpose Love Box?
Passion Purpose Love Box is a quarterly subscription box curated by women to promote self-care and self-love. Each box curates items that promote self-care and self-love. Additionally, we select 6-8 wellness products sourced from vendors that produce natural, organic, and feel-good products ranging from aromatherapy, clean beauty/skincare, and unique lifestyle goodies. Themes and items change each quarterly so it’s always a delightful surprise!
How does it work?
Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date to not be renewed. For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end.
Can I purchase a one-time Passion Purpose Love Box that does not auto-renew?
Absolutely! To purchase a box that does not auto-renew, simply select the “one time purchase” option at check-out.
What if I need to skip a month or put my subscription on hold?
To put your subscription on hold until further notice, please feel free to email us!
How long does it take to receive my box each month?
We ship Passion Purpose Love Box between the 1st – 6th of each the beginning of each quarter, so that you can receive your box around the beginning of each quarter to start your month off with self care and relaxation! If located in the United States you should receive your box within 3-7 business days. All international orders may take 7 to 21+ days for delivery, depending on your country.
When is my renewal date?
If you purchased a Passion Purpose Love Box subscription, your subscription will renew on the day you signed up for the box each quarter. Example: You purchased a quarterly subscription on June 15th – our box ships on between 1st-29th of July, and your next renewal will be September 15th for our Fall quarterly box. Still not sure? You can always log into your account to see your renewal date at anytime.
What are your Shipping & Billing Policies?
We ship between the 1st-6th of every quarter, and offer a flat-rate shipping of $8.99 per box for domestic shipping. You are charged immediately when you order, and automatically re-billed quarterly of your renewal month. You can log into your account to see your renewal date at anytime. Please ensure your address is correct at check-out. Passion Purpose Love Box is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to invalid address, a reshipping and handling fee of $8.95 will be charged to reship the package.
Do you ship internationally?
We ship to Canada for a flat-rate shipping fee of $14.99, and $25 for all other countries. All international orders have an estimated 7 to 21+ days for delivery, although Passion Purpose Love Box cannot guarantee a time frame for any processing delays that may arise through the post offices of destination countries. Passion Purpose Love Box is not responsible for any applicable governmental taxes/custom fees for international shipments that may arise.
When is the cut off date to order this month’s box?
Winter Box December 2nd-March 1st
Spring Box March 2nd-June 1st
Summer Box June 2nd-September 1st
Fall Box September 2nd-December 1st
What if I moved and need to change my address?
You can change your address by logging onto your account, or emailing us at firstname.lastname@example.org – The cut off date to change your address for the quarter’s box is on the 26th of each month. After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance!
What if I subscribe and then cancel right away?
Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at email@example.com and request a refund via email as refunds must be manually processed. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours.
How do I cancel my subscription?
You can cancel by logging onto your account and clicking “cancel”. If you need any assistance, email us at firstname.lastname@example.org and we’re happy to help!
How do I reactivate my subscription?
You can reactivate your subscription at any time by logging onto your account and clicking “reactivate”, or emailing us at email@example.com – Your card will automatically be charged upon reactivation of your subscription.
What is your refund policy?
We honor full refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at firstname.lastname@example.org request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card
Can I return or exchange individual items in the box?
We accept returns / replace individual items that are damaged, missing, or defective only. Please email us at email@example.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Our team will gladly ship you any replacements for items ASAP!
What if I received a damaged item?
We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at firstname.lastname@example.org and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos!